Services

Service Level Agreement

STME may provide Customized SLA for warranty and post warranty depending on agreement with the customer and as per the customer’s requirements. SLAs may include the following optional Support options

  • 5 days a week, 9 hours a day, Next Business Day Response Time
  • 5 days a week, 9 hours a day, 4 hours Response Time. (Standard)
  • 7 days a week, 24 hours a day, 4 hours Response Time
  • 7 days a week, 24 hours a day, 2 hours Response Time
  • Parts
  • Labour
  • Customized response time to customer calls
  • Periodic Preventative Maintenance Visits
  • On-Site visits to resolve critical errors that are not resolved over the telephone
  • STME can provide the customer with software updates; these will be in the form of media kits as and when available from the vendor.