STME may provide Customized SLA for warranty and post warranty depending on agreement with the customer and as per the customer’s requirements. SLAs may include the following optional Support options.

  • 5 days a week, 9 hours a day, Next Business Day Response Time
  • 5 days a week, 9 hours a day, 4 hours Response Time. (Standard)
  • 7 days a week, 24 hours a day, 4 hours Response Time
  • 7 days a week, 24 hours a day, 2 hours Response Time
  • Parts
  • Labour
  • Customized response time to customer calls
  • Periodic Preventative Maintenance Visits
  • On-Site visits to resolve critical errors that are not resolved over the telephone
  • STME can provide the customer with software updates; these will be in the form of media kits as and when available from the vendor.
Other Services