STME may provide Customized SLA for warranty and post warranty depending on agreement with the customer and as per the customer’s requirements. SLAs may include the following optional Support options.
5 days a week, 9 hours a day, Next Business Day Response Time
5 days a week, 9 hours a day, 4 hours Response Time. (Standard)
7 days a week, 24 hours a day, 4 hours Response Time
7 days a week, 24 hours a day, 2 hours Response Time
Parts
Labour
Customized response time to customer calls
Periodic Preventative Maintenance Visits
On-Site visits to resolve critical errors that are not resolved over the telephone
STME can provide the customer with software updates; these will be in the form of media kits as and when available from the vendor.