STME Solutions Portfolio

Data Management Solutions

  • Storage Solutions
  • Backup and Recovery
  • Disaster Recovery & Business Continuity
  • ILM , Archiving and Compliance
  • Virtualization (Servers, Desktop, Storage & Network)
  • Big Data Content Repository Solution
  • Data Management for Surveillance systems

Data Security Solutions

  • Network, Host, Identity and Database Security
  • Security Management
  • Online Banking Security
  • SCADA Security
  • Security Operation Centres
  • Cloud Security

Cloud Solutions

  • Private Cloud Solutions
  • Public Cloud Solutions
  • Cloud Based Backup, Sync&Share, and File Transfer

SOLUTIONS METHODOLOGY

  • IT infrastructure fulfills the Business Requirements on time

  • STME 24×7 Support and Managed Services

  • Solution Delivery & Customer Training

  • STME Branded Professional Services

  • STME Systems Integration

  • Best fit products & brands

  • Data Protection

    Virtualization

    Cloud

    ILM

    Big Data

    Security

  • STME Technical Consultation (Pre-sales) Group

  • Architecture Roadmap, Best Practices, & RFP delivery

  • STME Branded Consultancy

  • Customer Business Requirement/Challenges

CONSULTATION SERVICES APPROACH

  • Strategy

    Develop high-value, consultative offerings to our customers that drive adoption and consumption of IT advanced features and fully aligned to customers needs.

  • SCALE

    Ensure field readiness through field enablement, Hiring, training and continuous Development.

  • IMPACT

    Measure the impact through enhanced customer ROI, improved productivity and reduced operational risk.

SERVICE DELIVERY METHODOLOGY

STME SUPPORT MODEL

Around the Clock Support

24x7x365 Service & Support

Dedicated Customer Call Centre

Case Management System

Automated call tracking and reporting

15 Minutes response time

Single Point of Accountability

Reduce vendor complexity

Integration of different solutions

Coverage

Regional  (13 offices in Middle East)

Country Wide

Complete Support Package

Design Services

Project Management

Professional Services

Solution Integration

On-Site/Remote Offerings

Certified Experts

Hitachi
Symantec
Brocade
Cisco
Quantum
VMware
And Many others….

Escalation Process

STME Escalation Experts

Vendor and Management escalation path

STME STANDARD SERVICES CATALOGUE

Professional Services

  • Implementations Services
  • Migration Services

Managed Services

  • Residency Services
  • SLA Managed Services
 Enterprise Support Services

  • Remote Support Services
  • Standard Support Services
  • Premium Support Services

STME ADVANCED SERVICES CATALOGUE

Data Management Assessments Services

  • Storage Assessments
  • Optimization Assessments
  • Performance Assessments
  • Data Protection Assessments

Consultation Services

  • Virtualization Transformation Services
  • Cloud Transformation Services
 Data Security Services

  • Assessment & Evaluation Services
  • Improvement & Calibration Services
  • Standards & Compliance Services
  • Incident Response Services
  • Architecture, Design and Planning Services
  • Availability and Tuning Services
  • Penetration Testing Services
  • Vulnerability Assessment